ImprovLEAD understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

 

1. Information About Us

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ImprovLEAD

92A Church Road, Richmond, TW10 6LW

Data Protection Lead: Maria J. Redondo

Email address: mjredondo@improvlead.co.uk

Telephone number: 079196 22594

 

2. What Does This Notice Cover?

 

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

 

3. What is Personal Data?

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Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

 

4. What Are My Rights?

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Under the GDPR, you have the following rights, which we will always work to uphold:

1. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 12.

2. The right to access the personal data we hold about you. Contact us using the details in Part 12.

3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 12 to find out more.

4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 12 to find out more.

5. The right to restrict (i.e. prevent) the processing of your personal data.

6. The right to object to us using your personal data for a particular purpose or purposes.

7. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

8. Rights relating to automated decision-making and profiling. we do not use your personal data in this way

 

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 12.

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Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

 

5. What Personal Data Do You Collect?

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We may collect some or all of the following personal data (this may vary according to your relationship with us) and that you have voluntarily provided to us:

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• Personal Contact Details

• Business Contact Details, if applicable

• Your Business Website, if applicable.

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6. How Do You Use My Personal Data?

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Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for the following purposes:

 

• Supplying our services to you. Your personal details are required in order for us to enter into a contract with you.

• Personalising and tailoring our services for you.

• Communicating with you. This may include responding to emails or calls from you.

• Supplying you with information by email and post that you have opted-in to (you may unsubscribe or opt-out at any time emailing us at mjredondo@improvlead.co.uk or using the unsubscribe link at the bottom of our newsletters.

• With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, post with information, news, and offers. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

 

7. How Long Will You Keep My Personal Data?

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We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

 

8. How and Where Do You Store or Transfer My Personal Data?

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We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.

 

9. Do You Share My Personal Data?

 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect others or ours rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

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10. Security

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We maintain security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no exchange of data over the Internet can be guaranteed as 100% secure.

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While we make every effort to protect your personal information shared with us through our site, you acknowledge that the personal information you voluntarily share with us through this site could be accessed or tampered with by a third party.

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You agree that we are not responsible for any intercepted information shared through our site without our knowledge or permission. Additionally, you release us from any and all claims arising out of or related to the use of such intercepted information in any unauthorized manner.

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11. Do we use cookies?

 

We may send cookies to your computer in order to uniquely identify your browser and improve the quality of our service. The term “cookies” refers to small pieces of information that a website sends to your computer’s hard drive while you are viewing the site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). You have the ability to accept or decline cookies using your web browser settings. If you choose to disable cookies, some areas of the site may not work properly at all.

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12. How Do I Contact You?

 

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Maria J. Redondo

Email address: mjredondo@improvlead.co.uk

Telephone number: 079196 22594

Postal Address: 92A Church Road, Richmond, TW10 6LW

 

 

13. Links to third parties

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The Site may contain links to third party websites. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you on our site.

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Other sites accessible through this site via links or otherwise have their own policies in regard to privacy. Occasionally, at our discretion, we may include or offer third party products or services on our website.

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These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

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14. Online privacy policy only

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This online privacy policy applies only to information collected through our website and not to information collected offline.

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15. Your consent

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By using our site, you consent to our online Privacy Policy.

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16. Changes to this Privacy Notice

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We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business programmes in a way that affects personal data protection.

Any changes will be made available via our website – www.improvlead.co.uk